Terms and Conditions
Our classes are booked on a first come, first served basis. However, advanced notice is given to current students.
To book we require payment in advance. Without payment we cannot hold your place.
As soon as the class reaches capacity, new enquiries will be placed on a waiting list.
Free Trials for New Students
All new students are welcome to try one class for free. If the place is taken up, the full term fee is payable.
Please note, booking a free trial does not guarantee a place for the term. To guarantee a place, please book and pay for the term in advance. We will refund the full amount if after the first session you do not wish to continue.
Please note we are unable to offer free trials for Holiday Workshops.
Refund and Cancellation Policy
If after coming to one session your child would not like to continue, we will refund your full fee.
If you would like to cancel your booking within the first three weeks of the term, we will refund half of the term fee.
Cancellations after the first three weeks are not eligible for a refund.
For our holiday workshops, cancellations must be made in writing 48hrs before the workshop, at which point we will refund any unused days.
If after your first day with us your child would not like to continue, we will charge you at our single day rate and refund the remaining unused days.
Refunds will be calculated using the full cost of the days used. For example, if paying £120 for 3 days and cancelling after day 1, we will keep the single day fee of £45 and refund £75. If booking 6 days for £220 and cancelling the second week (with 48 hrs notice), we will keep £120 and refund £100.
Drama Queens’ Cancellation Policy
Drama is a group activity. Children who find it difficult to follow instructions or who are disruptive to the class will not be able to continue with us. We will always talk to parents in the first instance, and work to keep the child within the group should they want to continue. However, if we decide that a child cannot effectively join in with the group, a pro-rata refund for all unused lessons will be offered.
Children with Additional Needs
Drama Queens do everything possible to accommodate children with disabilities or additional needs. However, if we cannot safely include a child in the class we may suggest additional resources are supplied by the parent (i.e. the attendance of a carer), or inform the parent that we are unable to accommodate the child within our group. In this instance a pro-rata refund will be made.